Refund Policy

InnerGeo primarily provides digital services and digital content. Depending on the product, purchased content may be generated or made available shortly after successful payment.

If payment is successfully completed but the purchased digital service has not been generated, delivered, or made accessible, you may contact InnerGeo to request investigation and, where appropriate, a refund.

If a technical problem prevents delivery or reasonable access to a paid product, we may first attempt to restore access, regenerate the content, or otherwise correct the problem. If we cannot reasonably deliver the purchased service, a refund may be provided.

Confirmed duplicate charges for the same intended transaction will be investigated and, where verified, the duplicate amount will normally be refunded.

Because personalized digital reports may be generated and delivered immediately, refunds are not normally available solely because a user disagrees with, dislikes, or does not identify with an assessment interpretation after the purchased content has been successfully generated and delivered, except where applicable law requires otherwise.

A difference between a user's expectations and an assessment result does not by itself establish that the purchased digital service was defective.

If InnerGeo introduces subscription services, the applicable price, billing interval, renewal conditions, cancellation method, and any subscription-specific refund terms will be presented before purchase.

Payments and refunds may be processed through authorized payment providers. Processing times may depend on the relevant payment provider and financial institution.

Nothing in this Refund Policy is intended to exclude or limit consumer rights that cannot lawfully be excluded under applicable law.

To request assistance with a purchase, use the InnerGeo Contact page and provide sufficient purchase information for us to locate the transaction. Do not send full card numbers or card security codes.